Contact & support

How can we help?

We're a small London team and we read every message. Email info@dillydallygroup.com for help and general questions, or partners@dillydallygroup.com if you're a creator or brand. We aim to reply within two working days.

App support

Trouble signing in, a bug, or a question about your account.

Email support

Creators

Want your London videos on Dilly Dally? Apply online or email partners@dillydallygroup.com.

Apply as a creator →

Partners

Venues, experiences and brands in London. Get in touch at partners@dillydallygroup.com.

Partner with us →

Common questions

I forgot my password

On the sign-in screen, tap Forgot password? and enter the email you signed up with. We'll send you a link to set a new one. Can't find it? Check your spam folder.

How do I delete my account?

Email info@dillydallygroup.com from the address you signed up with and we'll permanently delete your account and saved videos. See our privacy policy for details.

When is the app launching?

Dilly Dally is coming soon to the App Store. Join the waitlist and we'll email you the moment it's live.

I want to report a video or listing

If something in the app is inaccurate, outdated or inappropriate, email info@dillydallygroup.com with the name of the place and what's wrong. We review every report.

I'm a creator and my video is on Dilly Dally

We credit every creator on their reels. If you'd like your video updated or removed, email partners@dillydallygroup.com from an address we can verify against your profile and we'll sort it quickly.

A booking went wrong

Bookings are made directly with the venue through their own booking page, so they're best placed to help with changes and refunds. Let us know too — we want every place on Dilly Dally to be a good experience.